Returns & Exchanges
Due to the perishable nature of our artisanal baked goods, we cannot accept returns; however, we are committed to ensuring your complete satisfaction with every sweet treat. If your order arrives damaged or incorrect, please reach out to our team within 24 hours of delivery for a replacement or store credit.
Inspect Your Order
Upon arrival, carefully examine your packaging and baked goods to ensure everything is fresh and intact.
Document the Issue
If there is a problem, take clear photos of the damaged items and the shipping box to help us process your claim.
Contact Our Team
Email our customer support within 24 hours at [email protected] with your order number and the photos you collected.
Resolution Selection
Our team will review your request and offer a complimentary replacement shipment or a digital gift card for future purchases.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing